|U.S. Department of Justice
Civil Rights Division
Disability Rights Section
Enforcing the ADA:
A Status Report from the Department of Justice
This Status Report covers the ADA activities of the Department of Justice during the third quarter (July-September) of 2001. This report, previous status reports, and a wide range of other ADA information are available through the Departments ADA Home Page on the World Wide Web (see page 11). The symbol (**) indicates that the document is available on the .
2001, Issue 3
The Americans with Disabilities Act (ADA) is a comprehensive civil rights law for people with disabilities. The Department of Justice enforces the ADAs requirements in three areas --
Title I: Employment practices by units of State and local government
Title II: Programs, services, and activities of State and local government
Title III: Public accommodations and commercial facilities
Through lawsuits and both formal and informal settlement agreements, the Department has achieved greater access for individuals with disabilities in hundreds of cases. Under general rules governing lawsuits brought by the Federal Government, the Department of Justice may not file a lawsuit unless it has first unsuccessfully attempted to settle the dispute through negotiations.
The Department may file lawsuits in Federal court to enforce the ADA and may obtain court orders including compensatory damages and back pay to remedy discrimination. Under title III the Department may also obtain civil penalties of up to $55,000 for the first violation and $110,000 for any subsequent violation.
Tenth Circuit Declares Title II Damages Suit Against Colorado Unconstitutional ... The U.S. Court of Appeals for the Tenth Circuit ruled in Thompson v. Colorado that private plaintiffs could not bring suit against the State of Colorado challenging the fees that it charges for parking placards issued to persons with disabilities. The district court ordered Colorado to stop collecting the fees. On appeal to the Tenth Circuit the State argued that Congress did not have sufficient constitutional authority in enacting the ADA to abrogate the State's sovereign immunity to suits under title II. The Department of Justice disagreed and intervened on appeal to defend the constitutionality of title II suits against States. The Department argued that title II was appropriate legislation to enforce equal protection rights under the Constitution because it was based on a broad record of unconstitutional conduct by States, because Congress had made express findings of discrimination, and because title II was appropriately tailored to remedy and prevent this discrimination. The Tenth Circuit disagreed, hoding that Congress did not compile a sufficient record of unconstitutional conduct by States to support the ADA's abrogation of State sovereign immunity.
...But Second Circuit Would Permit Damages Suit Against a State if "Ill Will" or "Animus" Could Be Proven -- The U.S. Court of Appeals for the Second Circuit also disagreed with the Department and ruled in Garcia v. S.U.N.Y. Health Sciences of Brooklyn that a medical student with attention deficit disorder and a learning disability could not pursue a private damages claim against the State of New York challenging its failure to modify academic rules to allow him to be readmitted to medical school. The Second Circuit ruled that title II's abrogation of sovereign immunity is constitutional only in cases where "ill will" or "animus" by the State can be proven and not in cases where the only allegation is a failure to make a reasonable accommodation to an individual's disability.
Ninth Circuit Finds Architects Not Responsible for Inaccessible Design -- The U.S. Court of Appeals for the Ninth Circuit decided in Lonberg v. Sanborn Theatres, Inc. that an architect cannot be held liable under the ADA for designing an inaccessible movie theater. It ruled that the title III provision requiring newly constructed facilities to meet the requirements of the ADA Standards for Accessible Design would only apply to an entity that owns, operates, leases, or leases to a movie theater and not the architect. The Department of Justice filed an amicus brief in the Ninth Circuit in favor of architect liability. The plaintiff wheelchair users filed suit against the owner and operator of a newly constructed stadium style theater in Riverside, California, as well as the architectural firm that designed the facility. The suit alleged that the theater did not provide adequate numbers of wheelchair seating locations, fixed companion seats next to wheelchair seating locations, aisle seats with removable armrests, and wheelchair seating locations with lines of sight comparable to those for other members of the general public. The Department has intervened to become a party in this suit and will continue to press its claims against the theater owner and operator.
Tenth Circuit Rules Against Plaintiff but Declares Generally That Defendant Has Burden of Proving That Barrier Removal Is Not Readily Achievable -- The U.S. Court of Appeals for the Tenth Circuit ruled in Colorado Cross Disability Coalition v. Hermanson Family Limited Partnership I that once a plaintiff introduces evidence tending to show that removing a barrier would be readily achievable, the defendant has the burden of proving that it is not. The plaintiff in this case is a wheelchair user who was unable to enter a store in Larimer Square in downtown Denver, Colorado, because of a six-inch step from the sidewalk to the entrance. He filed suit under the ADA in the U.S. District Court for the District of Colorado against the store and owner of the building alleging that the failure to remove this barrier violated the ADA. At trial the plaintiff presented detailed evidence on design and cost issues including expert testimony that "warping" the sidewalk to remove the barrier could be done without significant difficulty or expense. Despite this evidence the district court dismissed the case. It ruled that, although the plaintiff did not have to provide detailed drawings or permits, he did have to present evidence that the proposed barrier removal was in fact readily achievable. On appeal to the Tenth Circuit, the Department argued that the case should not have been dismissed because the plaintiff suggested a reasonable method of removing the barrier and showed that barrier removal was generally readily achievable in the circumstances of this particular case. The Tenth Circuit disagreed. It found that the plaintiffs did not provide a precise cost estimate or specific design drawings and therefore ruled that the evidence presented by the plaintiff was not specific enough to show that the proposed barrier removal was readily achievable. It did agree, however, that if the plaintiff had produced enough specific evidence the burden would have been on the defendant to prove thatthe proposed barrier removal was not readily achievable.
2. New lawsuits
The Department initiated or intervened in the following lawsuits.
New Actions to Defend ADA's Constitutionality -- The Department intervened in two additional cases in U.S. Courts of Appeals to defend the constitutionality of a title II suit against a State for monetary damages --
Lovell v. Chandler -- (9th Circuit) (challenging exclusion from Hawaii health care program for low-income persons)
Simmons v. Texas Department of Criminal Justice -- (5th Circuit) (challenging denial of participation of prisoner with disability in training program)
In March 2001 the Supreme Court ruled in University of Alabama v. Garrett that suits for damages under title I could not override a State's sovereign immunity because title I was not "appropriate legislation" to enforce equal protetion rights under the Constitution. The Department's briefs in these two new cases emphasized that the Supreme Court specifically limited its ruling in Garrett to suits under title I and that the evidence of unconstitutional discrimination by States assembled by Congress to justify title II was far more extensive. Congress specifically made findings in the text of the ADA that State-sponsored discrimination persisted in areas such as education, voting, institutionalization, and public services. Because of this evidence, the Department argued that it was appropriate for Congress to enact title II to root out present instances of unconstitutional discrimination, to undo the effects of past discrimination, and to prevent future unconstitutional treatment by prohibiting discrimination and promoting integration where reasonable.
3. Amicus Briefs
The Department files briefs in selected ADA cases in which it is not a party in order to guide courts in interpreting the ADA.
Chevron U.S.A., Inc. v. Echazabal -- The Department filed an amicus brief in the U.S. Supreme Court urging the Court to uphold an ADA title I regulation issued by the Equal Employmnt Opportunity Commission that permits an employer to deny employment to individuals with disabilities whose performance of a job would pose a direct threat to their own health or safety. Mario Echazabal, who has hepatitis C, worked at a Chevron oil refinery as an employee of various maintenance contractors for more than twenty years. When he applied to work directly for Chevron, he was denied employment on the ground that exposure to the liver-toxic chemicals at the refinery could seriously endanger his health or even be fatal. He sued under title I claiming that Chevron's action violated the ADA. The U.S. District Court for the Central District of California ruled in favor of Chevron but the U.S. Court of Appeals for the Ninth Circuit reversed. The Ninth Circuit held that the EEOC regulation allowing the employer to use a direct threat to the employees own health or safety as a defense was inconsistent with the language of the statute, which only mentions direct threat "to others." In response to a request by Chevron for Supreme Court review of the decision, the Department filed an amicus brief arguing that the EEOC regulation is a reasonable interpretation of the statute and that the Supreme Court should accept the case for review in order to reverse the Ninth Circuit opinion.
Barden v. City of Sacramento -- The Department filed an amicus brief in the U.S. Court of Appeals for the Ninth Circuit arguing that the City of Sacramento's sidewalks are covered under title II. The plaintiffs, a group of individuals who are blind or use wheelchairs, filed suit alleging that Sacramento had violated the ADA by failing to install curb ramps at intersections on newly constructed or altered streets and by failing to remove other obstructions (for example, benches, sign posts, and guy wires) that made some existing sidewalks inaccessible. Dismissing part of the plaintiff's lawsuit, the lower court ruled that the mid-block portion of a sidewalk that connects one intersection to another is not a program, service, or activity of the City of Sacramento and therefore is not covered by the ADA. On appeal the Department argued that providing, constructing, and maintaining a system of sidewalks is an important government activity covered by title II. The brief argued that sidewalks are "facilities" covered by the ADA regulations and subject to the ADA's accessibility requirements. The Department further explained that the absence of detailed requirements in the regulations for sidewalks only means that the Federal process for developing such requirements is not complete, not that sidewalks are not covered. The brief notes that existing sidewalks do not necessarily have to be retrofitted, because the regulations make clear that a public entity does not have to take steps that would result in a fundamental alteration of its program or undue financial burden.
Access Now v. The May Department Stores Company; Access Now v. Carnival Corporation -- The Department filed amicus briefs in the U.S. District Court for the Southern District of Florida objecting to the proposed nationwide class action settlement agreements reached by the private parties in these two cases because they would inappropriately limit the rights of people with disabilities. The settlement agreement in Access Now v. The May Department Stores Company addresses the physical accessibility of store aisles, check-out counters, bathrooms, and fitting rooms at over 350 May-owned department stores nationwide, including those of the Filene's, Hecht's, Foley's, Lord and Taylor, and Robinson's-May chains. In Access Now v. Carnival Corporation, the settlement agreement focuses on the physical accessibility of Carnival's 15 existing cruise ships and new ships that it constructs. The Department objected to these agreements for a number of procedural reasons including their broad class definitions, their lack of an "opt out" provision for class embers, and their expansive language protecting defendants from future claims. Together these provisions would make it difficult or impossible for people with disabilities or the Department to bring future ADA claims challenging barriers and discriminatory policies at May or Carnival, including even those barriers or policies that are not addressed by the proposed agreements.
The Department sometimes resolves cases without filing a lawsuit by means of formal written settlement agreements.
** More Project Civic Access Agreements -- The Department has signed six additional agreements under the Department's Project Civic Access initiative, a wide-ranging effort to ensure that cities, towns, and villages comply with the ADA. Project Civic Access is dedicated to removing barriers to all aspects of civic life, including courthouses, libraries, polling places, police stations, and parks. The new agreements cover --
Warren County, Illinois;
Perry County, Kentucky;
Allendale County, South Carolina;
Butte County, South Dakota; and
Forty agreements have been signed to date. They require communities, depending on local circumstances, to --
- Improve access to programs at city and town halls, police and fire stations, sheriff's departments, courthouses, health care delivery centers, childcare centers, teen and senior activities centers, convention centers, animal shelters, libraries, baseball stadiums, golf course clubhouses, and parks (including ice skating rinks, skateboard rinks, public pools, playgrounds, ball fields and bleachers, and band shells);
- Alter polling places and provide curbside or absentee balloting;
- Upgrade 9-1-1 emergency services for people who use TTYs;
- Install assistive listening systems in legislative chambers, courtrooms, and municipal auditoriums; and
- Provide delivery systems and time frames for providing auxiliary aids, including sign language interpreters and materials in Brille, large print, or on cassette tapes.
** St. Luke's Hospital and Health Network, Allentown, Pennsylvania -- The Department entered into a settlement agreement with St. Luke's Hospital and Health Network resolving a complaint alleging discrimination against a patient and her husband, both of whom are deaf and use American Sign Language as their primary means of communication. The patient was brought to St. Luke's Hospital Emergency Department and was eventually diagnosed with meningitis. The complainant charged that there was a lack of effective communication during her emergency room visit and that her requests for an interpreter were never granted. The agreement requires St. Luke's to provide effective communication between patients, companions, family members, and hospital staff, and to perform initial evaluations as well as ongoing assessments to determine when qualified interpreters or other auxiliary aids will be necessary. St. Luke's also agreed to provide TTY's and closed captioning for televisions on a 24-hour a day basis. Because St. Luke's is located in a rural area, it may elect to become a part of a pilot study that employs the use of video interpreting services in order to satisfy the agreement's requirement that necessary interpreters be provided within one hour. St. Luke's also agreed to pay $500 to the complainant.
** Minor League Baseball Team Will Make Stadium Accessible -- The Department reached an agreement with West Michigan Baseball Limited Partnership, owner of the Old Kent Park Stadium and the Whitecaps, a single A minor league baseball team, resolving a complaint that the stadium had been built and renovated in violation of the ADA. Under the agreement, the Partnership will increase the number of wheelchair seating locations, ensure that wheelchair seating locations have lines of sight to the playing field even when spectators are standing, improve the accessibility of routes throughout the stadium (e.g., from parking to the entrance and from locker rooms to the dugouts), and improve accessibility in skyboxes. It will also ensure that toilet facilities and clubhouse areas are accessible and that people with disabilities and their companions will have the opportunity to purchase tickets through the same outlets, during the same times, and at the same locations as do all members of the general public. In addition, for the next two years, the stadium owners will provide free transportation on Friday, Saturday, and Sunday games for persons with disabilities and reduce the price of accessible seating areas by $1.50 per ticket for the next three seasons.
Flagstaff Building "B", Flagstaff, Arizona -- The U.S. Attorney's Office for the District of Arizona entered into a series of settlement agreements with the current and former owners and tenants of a commercial building in Flagstaff, Arizona, that contains offices of health care providers. The complaint alleged that certain offices on the second floor were not accessible by the building elevator. The Building was built prior to the effective date of the ADA, and at tha time all the offices on the second floor of the building were accessible by the elevator. After the effective date, the second floor of the building was allegedly altered so that certain offices were only reachable by climbing stairs. The owners agreed to modify the second floor of the building so that all offices are accessible by elevator, and modify the front entrance and parking lot so that they comply with the ADA. They also agreed to pay the four complainants a total of $18,000 in damages, and the United States a civil penalty of $2,000.
The Department resolves numerous cases without litigation or a formal settlement agreement. In some instances, the public accommodation, commercial facility, or State or local government promptly agrees to take the necessary actions to achieve compliance. In others, extensive negotiations are required. Following are some examples of what has been accomplished through informal settlements.
- A person who has a neurological condition and low vision complained that a Florida State board refused to provide him with the accommodations he requested to take the bar exam for attorneys. The board agreed to provide 50 percent additional time on the essay and multiple-choice portions of the examination with the test to be given over a three-day period (instead of two), rest breaks as needed, and use of a large print version of the exam.
- An individual with a vision impairment alleged that the California Department of General Services did not provide alternative formats for forms used in bidding on State procurement contracts. The State agreed to revise its policy and to include a written statement explaining its policy on requests for reasonable modifications on all documents relating to the procurement process.
- An individual who is deaf complained that a Texas county justice of the peace failed to provide a sign language interpreter for a scheduled court appearance. The district attorney's office agreed to advise judges and justices of the peace to take the steps necessary to ensure effective communication with people who are deaf or hard of hearing.
- An individual with a mobility impairment complained that a California county small claims court was inaccessible to people with mobility impairments. The Court rearranged benches to provide accessible wheelchair spaces in spectator seating areas, adjusted door opening pressure, made lavatory hardware accessible, and agreed to reschedule cases to accessible locations when requested.
- A deaf individual complained that an Iowa district court did not provide sign language interpreter services. The court agreed to amend and prominently post its policy on auxiliary aids and services, highlight the availability of qualified sign language interpreters upon request, further publicize the policy in public and court notices, and conduct employee training on the ADA requirements for effective communication.
- A complainant who is deaf alleged that a State department of corrections in New England failed to provide a text telephone for his use in two of its facilities. The department of corrections purchased and installed two additional TTYs, adopted a written policy for the use and care of TTYs, and trained ADA coordinators in each of 18 facilities.
- The parents of an individual who is deaf complained that a Georgia county police department failed to use a sign language interpreter to communicate effectively when he was arrested. The county established procedures for providing qualified sign language interpreter services and developed a written form requiring an individuals signature if he or she wishes to waive the right to a qualified interpreter.
- A father complained that he was not allowed to sit on the players bench to monitor his insulin-using diabetic sons blood sugar levels during a private organizations in-line roller hockey tournament games in New Jersey. The organization agreed to allow the father to sit on the players' bench during tournament games in which his son plays, to monitor his sons blood sugar levels, and to allow any other parent to do the same when making similar requests in future games.
- Two wheelchair users complained that a national organization failed to provide accessible transportation between conference sites at its annual national conference in Washington, D.C., that was comparable to the transportation provided for other participants. The organization modified its policies and procedures to ensure that persons with mobility impairments will have equal access to transportation to the various conference sites at its upcoming annual national conference.
- An individual whose in-laws are people with disabilities complained that a Florida motel failed to honor a credit-card-guaranteed reservation for an accessible room. The motel modified its reservation policy, issued a letter of apology, and reimbursed the complainant for the cost of renting an accessible room at another motel.
- A wheelchair users husband alleged that a California hotel offered only king beds in its thirteen wheelchair accessible guest rooms. The complainant required an accessible room with additional beds to accommodate his wife and three children. The hotel agreed to adopt a policy to provie additional connecting rooms, if available, at no additional charge. If no adjoining room is available, the hotel agreed to provide roll-away beds in the accessible room or, if necessary, find a room at another hotel that has a wheelchair accessible room with multiple beds. The hotel also agreed to pay the complainant $2,500.
- A woman who is deaf complained that a private organization in Florida conducting driver education courses failed to provide her with a sign language interpreter. The organization agreed to provide sign language interpreters for all of its courses, offer a course on video tape featuring a sign language interpreter, and place a sign language interpreter on its staff.
- A person with a mobility impairment complained that a commercial property in Georgia leased by several restaurants provided only one accessible parking space. The property owner provided an additional parking space, designated one of the spaces as van-accessible, and installed appropriate signage.
- An individual who uses a wheelchair complained that a California franchisee of a self-storage and moving company used its designated accessible parking space as storage for trucks, trailers, and other miscellaneous items. The company issued a statewide memorandum stating that any employee would be fired if he or she inappropriately used accessible parking spaces.
- An individual with a disability complained that a Dallas, Texas, auto service store refused to assist her in obtaining fuel for her car and air for her tires. The owner agreed to adopt a policy of providing refueling assistance.
Under a contract with the Department of Justice, The Key Bridge Foundation receives referrals of complaints under titles II and III for mediation by professional mediators who have been trained in the legal requirements of the ADA. An increasing number of people with disabilities and disability rights organizations are specifically requesting the Department to refer their complaints to mediation. More than 450 professional mediators are available nationwide to mediate ADA cases. Over 75 percent of the cases in which mediation has been completed have been successfully resolved. Following are recent examples of results reached through mediation.
- In Pennsylvania, a parent of an adolescent who uses a wheelchair complained that the town athletic field was inaccessible. The town created a van-accessible parking space, installed curb cuts at the accessible parking space and near the main gate entrance, lveled the ground adjacent to the concession stand, and agreed to keep open the gates on the accessible route to the playing field during all events.
- In New York, an individual with a mobility impairment complained that mall security did not respond when she informed them that her car was blocked by a vehicle illegally parked in the access aisle. The director of mall security agreed to instruct all security staff on procedures to follow when a car is parked illegally in an accessible parking space or access lane.
- An individual with a disability complained that a Pennsylvania retail complex did not provide accessible parking spaces. The building owner immediately installed four accessible parking spaces and appropriate signage.
- In Washington, D.C., an individual who is deaf complained that an eye care service provider failed to provide an interpreter for a consultation even after he waited for three hours. The facility confirmed that it had an existing policy of providing interpreter services, but that the policy had not been followed. The facility instituted new procedures to ensure proper implementation of the policy and refunded the cost of the appointment.
- In New Jersey, a resident complained that a county's human services department did not provide accessible parking or an accessible route to the building. The agency restriped the parking lot to provide two accessible spaces, including a van accessible space, posted appropriate signage, and placed concrete wheel stops to maintain an accessible path of travel to the building. The agency also installed an automatic door opener at the front door.
- A wheelchair user complained that a Texas furniture store's aisles were blocked with merchandise and inaccessible to customers with mobility impairments. The store agreed to keep aisles free of merchandise to provide an accessible path of travel through the store.
- In California, a wheelchair user complained that a hotel did not have accessible guest bathrooms or pool facilities. The hotel installed grab bars in four guest rooms, purchased shower benches for use by persons with disabilities, and posted a sign at check-in to indicate the availability of the equipment. The hotel also removed barriers to the pool area and installed a system of railings to assist with access to the pool. The hotel refunded the cost of her stay and reimbursed her for the expense of relocating to another accessible hotel. The hotel also apologized and paid the complainant an additional $5,000.
- In Washington, a wheelchair user complained that a property management company did not have accessible public restrooms. The respondent redesigned the restroom and installed accessible doors, stalls, grab bars, and sinks.
- In Idaho, a wheelchair user complained that a computer store did not have accessible demonstration tables. The store agreed to remove the existing fixed tables and installed new accessible tables. The store manager also apologized to the complainant.
- A wheelchair user complained that an Idaho shopping mall's parking spaces were not accessible and that the accessible ath of travel from parking to the mall required individuals to cross a hazardous vehicular way. The property manager agreed to relocate the spaces and make them accessible. The manager also installed a marked crosswalk, ramps to make an accessible path of travel, and accessible door handles on all stores in the mall.
- In South Carolina, a person with a disability complained that a county did not provide effective communication during court proceedings. The county agreed to provide sign language interpreters for individuals who are deaf and hard of hearing upon request and to notify people of the availability of these services in advance of any proceedings.
III. Technical Assistance
The ADA requires the Department of Justice to provide technical assistance to entities and individuals with rights and responsibilities under the law. The Department encourages voluntary compliance by providing education and technical assistance to businesses, governments, and members of the general public through a variety of means. Our activities include providing direct technical assistance and guidance to the public through our ADA Information Line, ADA Home Page, and Fax on Demand, developing and disseminating technical assistance materials to the public, undertaking outreach initiatives, and coordinating ADA technical assistance government wide.
An ADA home page is operated by the Department on the Internet's World Wide Web (www.ada.gov). The home page provides information about --
- the toll-free ADA Information Line,
- the Department's ADA enforcement activities,
- the ADA technical assistance program,
- certification of State and local building codes,
- proposed changes in ADA regulations and requirements, and
- the ADA mediation program.
The home page also provides direct access to --
- ADA regulations and technical assistance materials (which may be viewed online or downloaded for later use),
- Freedom of Information Act (FOIA) ADA materials, including technical assistance letters, and
- links to the Department's press releases and Internet home pages of other Federal agencies that contain ADA information.
ADA Information Line
The Department of Justice operates a toll-free ADA Information Line to provide information and publications to the public about the requirements of the ADA. Automated service, which allows callers to listen to recorded information and to order publications, is available 24 hours a day, seven days a week. ADA specialists are available on Monday, Tuesday, Wednesday, and Friday from 10:00 a.m. until 6:00 p.m. and on Thursday from 1:00 p.m. until 6:00 p.m. (Eastern Time. Spanish language service is also available.
To obtain general ADA information, get answers to technical questions, order free ADA materials, or ask about filing a complaint, please call:
ADA Fax On Demand
The ADA Information Line Fax Delivery Service allows the public to obtain free ADA information by fax 24 hours a day, seven days a week. By calling the number above and following the directions, callers can select from among 32 different ADA technical assistance publications and receive the information, usually within minutes, directly on their fax machines or computer fax/modems. A list of available documents and their code numbers may also be ordered through the ADA Information Line.
Publications and Documents
Copies of the Department's ADA regulations and publications, including the Technical Assistance Manuals for titles II and III, can be obtained by calling the ADA Information Line, visiting the ADA Home Page, or writing to the address listed below. All materials are available in standard print as well as large print, Braille, audiotape, or computer disk for persons with disabilities.
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Disability Rights Section - NYAV
Washington, D.C. 20530
Some publications are available in foreign languages. For further information please call the ADA Information Line.
Copies of the legal documents and settlement agreements mentioned in this publication can be obtained by writing to --
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
FOIA Branch, NALC Room 311
Washington, D.C. 20530
Currently, the FOI/PA Branch maintains approximately 10,000 pages of ADA material. The records are available at a cost of $0.10 per page (first 100 pages free). Please make your requests as specific as possible in order to minimize your costs.
The FOI/PA Branch also provides access to ADA materials on the World Wide Web at www.usdoj.gov/crt/foia/records.htm. A link to search or visit this website is provided from the ADA Home Page.
The Equal Employment Opportunity Commission offers technical assistance to the public concerning the employment provisions of title I of the ADA.
The Federal Communications Commission offers technicalassistance to the public concerning the communication provisions of title IV of the ADA.
ADA publications and questions
U.S. Department of Transportation, Federal Transit Administration
ADA Assistance Line for regulations and complaints
The U.S. Architectural and Transportation Barriers Compliance Board, or Access Board, offers technical assistance to the public on the ADA Accessibility Guidelines.
ADA publications and questions
The Disability and Business Technical Assistance Centers are funded by the U.S. Department of Education through the National Institute on Disability and Rehabilitation Research (NIDRR) in ten regions of the country to provide resources and technical assistance on the ADA.
ADA technical assistance
800-949-4232 (voice & TTY)
Project ACTION is funded by the U.S. Department of Transportation to provide ADA information and publications on making transportation accessible.
Information on accessible transportation
The Job Accommodation Network (JAN) is a free telephone consulting service funded by the U.S. Department of Labor. It provides information and advice to employers and people with disabilities on reasonable accommodation in the workplace.
Information on workplaceaccommodation
800-526-7234 (voice & TTY)
Complaints about violations of title I (employment) by units of State and local government or by private employers should be filed with the Equal Employment Opportunity Commission. Call 800-669-4000 (voice) or 800-669-6820 (TTY) to reach the field office in your area.
Titles II and III
Complaints about violations of title II by units of State and local governmentor violations of title III by public accommodations and commercial facilities should be filed with --
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Disability Rights Section - NYAV
Washington, D.C. 20530
If you wish your complaint to be considered for referral to the Department's ADA Mediation Program, please mark "Attention: Mediation" on the outside of the envelope.
The Attorney General has determined that publication of this periodical is necessary in the transaction of the public business required by law of the Department of Justice.
October 09, 2008
Go to Adobe Acrobat Version (pdf) of this Document