In enacting the ADA, Congress specifically encouraged the use of alternative means of dispute resolution, including mediation, to resolve ADA disputes. Through its ADA Mediation Program, the Department refers appropriate ADA disputes to mediators at no cost to the parties. The mediators in the Department of Justice program are professional mediators who have been trained in the legal requirements of the ADA. The Department's program has resolved many ADA disputes quickly and effectively.
Resolving ADA Complaints Through Mediation: An Overview | PDF
A 4-page document providing a brief overview of the ADA Mediation Program.
The ADA Mediation Program: Questions and Answers | PDF
A 4-page document answering frequently asked questions about how the ADA Mediation Program works for people with disabilities, businesses, and State and local governments.