ADA Best Practices Tool Kit for State and Local Governments
Under Title II of the ADA
In this Chapter, you will learn how to make emergency management programs,
services, and activities accessible to everyone, including people with disabilities.
Chapter 7 answers the following questions:
- What does emergency management cover?
- How does the ADA apply to emergency management?
- What are some of the common problems faced by people with disabilities
in accessing emergency- and disaster-related services, programs,
activities, and facilities?
- What are some of the steps that state and local governments can take to
make emergency- and disaster-related services, programs, activities, and
facilities accessible to people with disabilities?
A. ADA Basics for Emergency Management
One of the primary responsibilities of state and local governments is to protect
residents and visitors from harm, including assistance in preparing for,
responding to, and recovering from emergencies and disasters. State and local
governments must comply with Title II of the ADA in the emergency- and
disaster-related programs, services, and activities they provide.1 This
requirement applies to programs, services, and activities provided directly by
state and local governments as well as those provided through third parties, such
as the American Red Cross, private nonprofit organizations, and religious
entities.2 Under Title II of the ADA, emergency programs, services, activities,
and facilities must be accessible to people with disabilities 3 and generally may
not use eligibility criteria that screen out or tend to screen out people with disabilities.4 The ADA also requires making reasonable modifications to policies,
practices, and procedures when necessary to avoid discrimination against a
person with a disability5 and taking the steps necessary to ensure effective
communication with people with disabilities.6 The ADA generally does not
require state or local emergency management programs to take actions that
would fundamentally alter the nature of a program, service, or activity or impose
undue financial and administrative burdens.7
B. What is Emergency Management?
Emergency management is wide-ranging. It includes all programs, services, and
activities related to emergencies and disasters, including:
- Preparation – advance planning for emergencies and disasters;
- Testing of Preparedness – staging emergency simulations and other
approaches to testing the effectiveness of emergency preparedness;
- Notification – alerting the public to emergencies and disasters and to
available programs, services, and activities;
- Community Evacuation and Transportation;
- Emergency Shelter Programs;
- Temporary Lodging and Housing;
- Social Services and Emergency- and Disaster-Related Benefit Programs;
- Emergency Medical Care and Services;
- Relocation Programs, Activities, and Services;
- Transition and Transportation Back to the Community Following an
Emergency or Disaster;
- Emergency and Disaster Recovery Programs, Services, and Activities;
- Remediation of Damage Caused by Emergencies and Disasters– repairing and rebuilding damaged facilities, removing debris, and
relocation and re-introduction of state and local government programs,
services, and activities following an emergency or disaster.
C. Preparation – Advance Planning for Emergencies and
An emergency management plan is the all-important first step in ensuring an
effective response to emergencies and disasters. Public officials, specialists
from organizations such as the American Red Cross, and community members
should work together to develop a comprehensive plan to prepare for
emergencies. One good way to test your emergency management plan is to
enlist people with disabilities to role-play during emergency simulations. Seeking
and using input from people with a variety of disabilities, and organizations with
expertise on disability issues, will help ensure that your emergency planning and
preparedness meet the access needs of people with disabilities in your
community with respect to all phases of emergency management.
D. Notification – Alerting the Public to an Emergency
Officials must act quickly to alert the public to an impending emergency situation.
But many traditional emergency notification methods are not accessible to people
with disabilities. People who are deaf will not hear radio, television, sirens, or
other audible alerts. Those who are blind or who have low vision may not be
aware of visual cues, such as flashing lights. State and local governments need
to use warning methods that ensure all residents and visitors will have the
information necessary to make sound decisions and take appropriate,
Often, using a combination of notification methods will be more effective than
relying on one method alone. For instance, combining visual and audible alerts
will reach a greater audience than either method would alone. Auto-dialed text
telephone (TTY) messages to pre-registered individuals who are deaf or hard of
hearing, text messaging, emails, and other innovative uses of technology may be
incorporated into such procedures. For announcements by government officials
on local television stations, providing qualified sign language interpreters and
open captioning will ensure that all people tuning in are able to access the information provided. The emergency management plan should identify the
steps that will be taken and the resources that will be used to ensure that
emergency notifications will be accessible to all.
E. Community Evacuation and Transportation
In an emergency, people with disabilities may face a variety of challenges in
evacuating to safety. A person with a mobility disability may need assistance
leaving a building without a working elevator. Individuals who are blind or who
have low vision may no longer be able to independently use traditional orientation
and navigation methods. A deaf person may be trapped somewhere unable to
communicate with anyone because the only available communication device
relies on voice. State and local governments need to establish procedures to
ensure that people with disabilities can evacuate the area of an emergency in a
variety of conditions, with assistance when it is needed.
One step that can significantly increase the effectiveness of your planning
process is to create a voluntary, confidential registry of persons with disabilities
who may need individualized notification or evacuation assistance. Setting up a
voluntary registry requires that procedures be implemented to ensure that the
registry is voluntary, confidentiality is protected, and information is updated as
Both public and private transportation may be disrupted due to overcrowding,
because of blocked streets and sidewalks, or because the transit system is not
functioning at all. The movement of people during an evacuation is critical,
but many people, because of their disabilities, cannot drive or use
traditional, inaccessible transportation. Thus, emergency plans must identify
accessible forms of transportation (i.e., vehicles equipped with wheelchair lifts)
available to help evacuate people with disabilities. For instance, some
communities have used lift-equipped school buses, transit buses, or paratransit
vehicles to evacuate people who use wheelchairs or scooters. Some people with
disabilities will be able to reach mass evacuation pick-up locations independently,
while others may be unable to leave their homes without assistance. Evacuation
and emergency transportation plans should address the evacuation-related
needs of people with disabilities.
F. Emergency Shelter Programs
When emergencies arise, communities often provide residents and visitors with
safe refuge in temporary shelters. Shelters are sometimes operated by
government entities themselves. More often, they are operated by a third party.
Regardless of who operates a shelter, the ADA generally requires shelter
operations to be conducted in a way that offers people with disabilities the same
benefits – e.g., safety, comfort, food, medical care, the support of family and
friends – provided to people without disabilities. Because sheltering programs
are critical to ensuring the safety of people with disabilities in emergencies and
disasters, ADA requirements for sheltering are discussed in greater detail in two
stand-alone technical assistance documents that state and local governments
can provide to shelter operators to assist them in planning to meet the needs of
people with disabilities in the shelter environment. While these technical
assistance documents do not address all ADA compliance issues that may arise
in emergency shelters, they address a number of the most common access
The first of these technical assistance documents – “The ADA and Emergency
Shelters: Access for All in Emergencies and Disasters” is in Addendum 2 to this
Chapter at www.ada.gov/pcatoolkit/chap7shelterprog.htm. It discusses the
ADA’s nondiscrimination requirements for shelter programs. The second
technical assistance document – “ADA Checklist for Emergency Shelters” is in
Addendum 3 to this Chapter at www.ada.gov/pcatoolkit/chap7shelterchk.htm. The Checklist includes two assessment tools to help state and local governments
and emergency shelter operators ensure that emergency shelters provide access
to all: (1) a preliminary survey tool that will help in deciding if a facility has the
accessibility characteristics that make it a good candidate for a potential
emergency shelter, and (2) a more detailed checklist that will help identify the
most common architectural barriers to access for people with disabilities found at
G. Access to Social Services, Temporary Lodging or Housing,
and Other Benefit Programs
State and local governments often provide social services and other benefit
programs to assist people harmed by emergencies and disasters. These
programs need to be accessible to all, including people with disabilities.
Following are some important points to remember:
- Application procedures should not limit access by people with disabilities.
For example, programs that require people to apply by telephone may
exclude people who are deaf or hard of hearing. Inaccessible web-based
application procedures and printed application forms may exclude people
who are blind or have low vision. Programs that require in-person
applications may exclude people who, because of their disabilities, are
unable to leave shelters or their homes. Procedures that allow people to
apply in different ways – providing auxiliary aids and services and
reasonable modifications to application procedures when people with
disabilities need them – is the most effective way to ensure equal access.
- Information about social services and other benefit programs should be
available in formats that people with communication disabilities can use.
For example, during emergencies, announcements about the availability of
social services and other benefits are often made orally, whether in radio
and television broadcasts or in public announcements at emergency
shelters. People who are deaf or hard of hearing may not receive
information about these programs unless television broadcasts have open
captions, materials describing the programs are posted on websites, or
public announcements are translated by a sign language interpreter or
posted on shelter bulletin boards.
- Crisis counseling services will not be accessible to people who are deaf or
hard of hearing unless appropriate auxiliary aids and services are
provided. In addition, these services need to be offered in physically
accessible locations so people with mobility disabilities can use them.
- Temporary lodging or housing programs will not be accessible to people
with mobility disabilities or people who are deaf or hard of hearing unless
accessible hotel rooms or accessible temporary housing is available.
People with disabilities may be unable to utilize temporary lodging or
housing programs without assistance in locating a hotel room or housing
that meets their disability-related needs, or without accessible
transportation. To prepare for the potential need for temporary housing,
identify in your emergency response plan available physically accessible
short-term housing, as well as housing with appropriate communication
devices, such as TTY's. Temporary accessible housing (such as nearby
accessible hotel rooms) may be used if people with disabilities cannot
immediately return home after a disaster.
Access to Temporary Housing
People with disabilities may have more difficulty locating
temporary housing or lodging than others. For example,
someone with a mobility disability may need to personally verify
that an entrance to an apartment has no steps or that the
accessible features of a bathroom or kitchen meet his needs.
Some people who are blind or have low vision may not be able
to locate addresses in an unfamiliar community or determine if
an apartment is clean and safe without assistance. For these
reasons people with disabilities may need extra time and help,
including transportation assistance, in locating housing.
H. Repairing and Rebuilding
Emergencies and disasters often damage state and local government facilities.
In the recovery stage of emergency management, state and local governments
often make alterations to facilities to repair such damage, construct facilities to
replace those that were destroyed or extensively damaged, or move government
programs, services, and activities from damaged facilities to other locations.
When constructing new or replacement facilities and repairing damaged facilities,
state and local governments must comply with the accessibility requirements of
Title II of the ADA. They may choose from two design standards for new
construction and alterations – either the Uniform Federal Accessibility Standards
(UFAS) or the ADA Standards for Accessible Design (ADA Standards). If the
ADA Standards are chosen, public entities are not entitled to the elevator
exemption contained in § 4.1.3(5) of the Standards. If the building was newly
constructed or altered after the ADA went into effect, then the design standard
used at that time must be followed for the rebuilding. Alterations to facilities must
not decrease accessibility.
State or local government facilities constructed after January 26, 1992 and
alterations to such facilities must comply with the new construction requirements
of Title II of the ADA.8 Alterations to facilities constructed before the ADA
became effective, must comply with Title II’s requirements for alterations to
existing facilities.9 Under the ADA Standards, alterations to primary function
areas of existing facilities trigger a "path of travel" requirement – i.e., a
requirement to make the path of travel from the entrance to the altered area
accessible, including telephones, restrooms, and drinking fountains serving the
altered area.10 Primary function areas are those where major activities take
place. But a public entity is not required to spend more than 20 percent of the
cost of the original alteration on making the path of travel accessible, even if this
cost limitation results in less than full accessibility. Under UFAS, if an existing
facility undergoes a “substantial alteration,” the public entity must provide (1) an
accessible route from public transportation, parking, streets, and sidewalks to all
accessible parts of the building; (2) an accessible entrance; and (3) accessible
restrooms.11 A “substantial alteration” for purposes of UFAS is where the total
cost of all alterations in a 12-month period amounts to 50 percent or more of the
value of the building.
When moving programs from a damaged facility to another location, state and
local governments must ensure that the programs remain accessible to people
with disabilities.12 This requirement applies whether the program is relocated
permanently or temporarily.
I. Steps to Ensure Access for All in Emergencies and
Here are some steps you can take now to ensure that emergency management
programs, services, and activities are accessible to everyone, including people
- Advance Planning: On an on-going basis, seek and use input from
people with different types of disabilities (i.e., mobility, vision, hearing,
cognitive, psychiatric, and other disabilities) regarding all phases of your
emergency management plan, including:
- evacuation and transportation;
- first aid and medical services;
- temporary lodging and housing;
- transition back to the community;
- clean up; and
- other emergency- and disaster-related programs, services, and
- Voluntary Registry: Create voluntary, confidential registries of persons
with disabilities who may need individualized evacuation assistance,
transportation, and/or notification. Establish procedures to ensure the
registry’s voluntariness, guarantee confidentiality controls, and develop a
process to update the registry when needed. Publicize the availability of
- Notification: If you use emergency warning systems such as sirens or
other audible alerts, provide ways to provide people who are deaf or hard
of hearing prompt notice of an impending disaster. Combine visual and
audible alerts to reach a greater audience than either method would by
itself. Consider using telephone calls, auto-dialed TTY (teletypewriter)
messages, text messaging, emails, and even direct door-to-door contact
with pre-registered individuals. Also, consider using open captioning on
local TV stations, and dispatching qualified sign language interpreters to
assist in broadcasting emergency information provided to the public.
- Ensure Access for People with Disabilities Who Use Service
Animals: Modify “no pets” policies to enable people with disabilities to
evacuate, use emergency transportation, stay in shelters, and participate
in all emergency- and disaster-related programs together with their service
animals. Teach first responders and the employees, volunteers, and third
parties who perform emergency- and disaster-related functions that
people with disabilities should not be separated from their service animals
even in places where pets are typically not allowed. Only two questions
may be asked to determine if an animal is a service animal: (1) Is this
animal a service animal required because of a disability? (2) What tasks
or work has this animal been trained to perform? If the answers to these
questions reveal that an animal has been trained to provide assistance to
a person with a disability, that person should be able to access services, programs, activities, and facilities while accompanied by his service
animal. Service animals do not require certification, identification cards or
licenses, special equipment, or professional training.
- Evacuation and Return Home: Adopt policies to ensure that your
community evacuation and recovery plans enable people with disabilities,
including those who have mobility, vision, hearing, cognitive, and
psychiatric disabilities to safely self-evacuate, to be evacuated by others,
and to return home.
- Transportation: Some people with disabilities will need accessible
transportation. Identify accessible modes of transportation, such as
wheelchair lift-equipped school buses, transit buses, paratransit vehicles,
and taxis that will be available to evacuate people with disabilities during
an emergency. Ensure that transportation plans address people with
disabilities’ needs to transport mobility aids, such as wheelchairs or
scooters, oxygen tanks or other medical equipment, and service animals.
- Shelters – Policies: Review your sheltering program to ensure that
rules, policies, and procedures comply with ADA requirements. Use the
Department of Justice’s technical assistance publication, “The ADA and
Emergency Shelters: Access for All in Emergencies and Disasters, ”
which is located in Addendum 2 to this Chapter and at
www.ada.gov/pcatoolkit/chap7shelterprog.htm All shelter operators
need to know the ADA requirements discussed in this Chapter, including
the Addenda. If your sheltering program is operated through any third
parties, provide them with a copy of these materials.
- Shelters – Physical Accessibility: Survey your community’s current
shelters for barriers to access for persons with disabilities. Use the
Department of Justice’s “ADA Checklist for Emergency Shelters,” which
is located in Addendum 3 to this Chapter, and at
- If you find barriers to access, remove the barriers or work with
the facility’s owner to remove them.
- If barriers remain, find another nearby facility that is or can be
made accessible. In identifying new or alternative shelter
locations, use the preliminary survey tool which will help you
determine if a facility is a good candidate for a potential
- Until all emergency shelters have accessible parking, exterior
routes, entrances, interior routes to the shelter area, sleeping and
recreational areas, dining facilities, and toilet/bathing rooms,
identify and widely publicize to the public, including persons
with disabilities and organizations with expertise on disability
issues, the locations of the most accessible emergency
shelters and the accessible features they provide.
- Adopt procedures to ensure that shelter staff and volunteers
maintain accessible routes and minimize protruding objects.
- Social Services and Other Benefit Programs: Review your social
service and other emergency- and disaster-related programs, services,
and activities to ensure that people with disabilities have an equal
opportunity to apply for and benefit from them.
- Ensure that eligibility criteria do not unnecessarily screen out or
tend to screen out people with disabilities – e.g., requiring a driver’s
licence excludes people who, because of their disability, cannot
drive; requiring a telephone number excludes many people who are
deaf or have a speech disability.
- Ensure that architectural barriers do not deny access to people with
- Ensure that communication barriers do not deny access to people
with disabilities. Establish policies and procedures to provide the
auxiliary aids and services needed to communicate effectively with
people with disabilities, giving primary consideration to the auxiliary
aids and services requested by an individual with a disability.
- Provide training so that employees and volunteers who staff these
programs understand their ADA obligation to provide effective
communication and make reasonable modifications to policies,
practices, and procedures when necessary to avoid discrimination
against people with disabilities.
- Incident Management: During emergencies and disasters, first
responders, emergency transportation drivers, and shelter staff often have
questions about how to handle issues that arise. When these issues
involve people with disabilities, ADA obligations are often implicated.
Consider appointing one or more persons knowledgeable on ADA
requirements and disability issues (ADA Incident Managers) who will be on-call throughout emergencies and disasters to provide quick guidance
on issues that may involve the ADA and/or a person with a disability.
- Recovery: During disasters, government facilities can be damaged or
destroyed. When altering or rebuilding after a disaster, ensure that
alterations to facilities and the design and construction of new or
replacement facilities comply with all applicable federal accessibility
ADA Tool Kit for State and Local Governments