Reaching Out to Customers With Disabilities: Lesson 10 Information SourcesIllustration showing an accessible door handle and an inaccessible one
Lesson 9: ADA EnforcementLesson 6: Maintaining AccessibilityLesson 8: Cost IssuesLesson 7: Transporting CustomersLesson 5: Alternate AccessLesson 5: Removing BarriersLesson 1: Policies & ProceduresLesson 3: Accessible DesignLesson 2: Customer CommunicationsIntroduction: Welcome to the CourseLesson 10: Information Sources

There are many places to get additional information about the ADA. Your business or trade association may be a good place to start. In addition, a number of Federal agencies provide information and technical assistance to businesses, architects, attorneys, and other members of the public explaining the ADA’s requirements. A variety of videos, publications, and other materials have been developed explaining different ADA topics, some of which are linked in this course. You can also order a CD-ROM containing an extensive collection of ADA materials.
the ADA technical assistance CD-RomImages from both the streaming videosthe cover of the ADA guide for small business

Justice Department

a image of the home pageThe ADA Website at provides a wealth of information 24 hours a day. This is a useful place to learn about the ADA, look up specific information, view or print publications, view ADA videos, place an order for the ADA CD-ROM, or link to other agencies that have ADA responsibilities. You can download the ADA Standards for Accessible Design and a variety of ADA publications, including some that have been translated into Spanish.

a rolodex card for the ADA information lineThe toll-free ADA Information Line at 800-514-0301 (Voice) or 800-514-0383 (TTY) is where businesses can talk with ADA specialists to obtain answers to specific ADA questions during business hours or can order ADA publications in print and alternate formats 24 hours a day. The specialists, who are highly trained and very knowledgeable about the ADA, can help you with technical questions as well as general questions about the ADA.

a image of the business connection webpageThe ADA Business Connection is an initiative that brings together representatives of the business and disability communities to promote greater understanding and cooperative efforts in making the promise of the ADA a reality. The initiative includes an ADA Business Connection page on the ADA Website with information and publications developed specifically for businesses to help them understand their responsibilities and comply with the ADA. The initiative also arranges meetings between business leaders and disability advocates in cities around the country to exchange information and work collaboratively at the local level.

The video Ten Small Business Mistakes is also a useful source of ADA information addressing topics of interest to businesses.

Other Federal Agencies

Several agencies provide information about sections of the ADA that affect businesses but are not addressed in this course.

The Equal Employment Opportunity Commission (EEOC) provides information about the requirements of the ADA relating to employment of people with disabilities, applying to businesses with fifteen or more employees.

The Federal Communications Commission (FCC) provides information about the requirements of the ADA relating to telecommunications relay services.

The Access Board (known formally as the U.S. Architectural and Transportation Barriers Compliance Board) develops accessibility guidelines that form the basis of the ADA Standards for Accessible Design.

The Job Accommodation Network (JAN), funded by the U.S. Department of Labor, is an on-line resource for advice on accommodating employees who have disabilities in the workforce.

Links to these information sources are available on the ADA Website.

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