Making it possible for customers with disabilities to purchase your goods and services is an important part of complying with the ADA.
Operations can affect accessibility
Every business has a certain way of doing things. Whether formally or informally, there are policies, practices, procedures, and routines that help the business operate as smoothly as possible. But, sometimes, your normal way of doing things makes it difficult or impossible for customers with disabilities to purchase your goods and services.
A woman using a wheelchair is trying on clothes
Doing what works
The ADA does not spell out exactly what you must do in every situation. It lets you decide what is reasonable based on how your business operates and what kind of accommodation the person needs because of his or her disability. The idea is not to exclude a customer by being unwilling to make an accommodation that is fairly simple and easy to make.
At a self-serve food bar, a staff person is preparing a