ADA.gov United States Department of Justice, Civil Rights Division
Information and Technical Assistance on the Americans with Disabilities Act
2010 Regulations
2010 Design Standards
Technical Assistance Materials
Enforcement
ADA Technical Assistance Materials

2010 REGULATIONS

TECHNICAL ASSISTANCE PUBLICATIONS

ADA Update: A Primer for Small Business  | PDF An illustrated guide to help small businesses understand the requirements of the 2010 ADA regulations. (2011)

Revised ADA Requirements: Other Power-Driven Mobility Devices (OPDMDs) | PDF
This 6-page document provides guidance on the Department’s 2010 regulations regarding the use of wheelchairs and mobility aids, as well as other types of less-traditional powered mobility devices. (2014)

Revised ADA Requirements: Effective Communication | PDF
This 7-page publication provides guidance on the Department’s 2010 regulations relating to communicating effectively with people who have vision, hearing, or speech disabilities. (2014) 

Revised ADA Requirements: Accessible Pools - Means of Entry and Exit  | PDF
This publication is designed to help title II and title III entities understand how new requirements for swimming pools, especially existing pools, apply to them. (2012)

Questions and Answers: Accessibility Requirements for Existing Swimming Pools at Hotels and Other Public Accommodations | PDF (2012)

Revised ADA Requirements: Service Animals | PDF
This publication provides guidance on the term “service animal” and the service animal provisions in the Department’s new regulations. (2011)

Revised ADA Requirements: Ticket Sales | PDF
This publication provides guidance on the Department's new nondiscrimination requirements that apply to selling tickets for assigned seats at events such as concerts, plays, and sporting events. (2011)

Revised ADA Requirements: Effective Date and Compliance Date | PDF
This publication sets out several different "compliance dates," dates by which entities covered by the ADA are required to comply with the new or revised provisions of the Department's rules. (2011)

1991 REGULATIONS

PUBLICATIONS OF GENERAL INTEREST

A Guide to Disability Rights Laws | PDF
A 21-page booklet that provides a brief overview of ten Federal laws that protect the rights of people with disabilities and provides information about the federal agencies to contact for more information. (2006)

ADA Questions and Answers 
A 31-page booklet giving an overview of the ADA's requirements for ensuring equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation, and requiring the establishment of TDD/telephone relay services. (2006)

ADA: Know Your Rights -- Returning Service Members with Disabilities | PDF
This 28-page booklet is designed to provide military service members who have been seriously wounded in Operation Iraqi Freedom or Operation Enduring Freedom a basic understanding of their rights under the ADA and where to turn for additional information and assistance. (2010)

A Guide for People with Disabilities Seeking Employment | PDF
A 2-page pamphlet for people with disabilities providing a general explanation of the employment provisions of the ADA and how to file a complaint with the Equal Employment Opportunity Commission. (2000)

Access to Medical Care for Individuals with Mobility Disabilities | PDF
From the Department of Justice and the Department of Health and Human Services
This technical assistance publication provides guidance for medical care providers on the requirements of the ADA in medical settings with respect to people with mobility disabilities, which include, for example, those who use wheelchairs, scooters, walkers, crutches, or no mobility devices at all. (2010)

ADA Business Briefs: Communicating with People Who are Deaf or Hard of Hearing in Hospital Settings | PDF (2003)

Commonly Asked Questions About Child Care Centers and the Americans with Disabilities Act
This publication explains how the requirements of the ADA apply to Child Care Centers. The document also describes some of the Department of Justice's ongoing enforcement efforts in the child care area and it provides a resource list on sources of information on the ADA. (1997)

TITLE II:  MATERIALS SPECIFICALLY FOR STATE AND LOCAL GOVERNMENTS

Title II Technical Assistance Manual | Supplement 
A 56-page manual that explains in lay terms what State and local governments must do to ensure that their services, programs, and activities are provided to the public in a nondiscriminatory manner. (1993)

The ADA and City Governments: Common Problems | PDF
A 9-page document that contains a sampling of common problems shared by city governments of all sizes, provides examples of common deficiencies and explains how these problems affect persons with disabilities. (2000)

ADA Guide for Small Towns | PDF
A 21-page guide that presents an informal overview of some basic ADA requirements and provides cost-effective tips on how small towns can comply with the ADA. (2000)

Accessibility of State and Local Government Websites to People with Disabilities | PDF
A 5-page publication providing guidance on making State and local government websites accessible. (2003)

ADA Checklist for Polling Places | PDF
This 39-page checklist is a self-help survey that voting officials can use to determine whether a polling place has basic accessible features needed by most voters with disabilities. (2004)

An ADA Guide for Local Governments: Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities | PDF  
A 11-page illustrated publication that provides guidance on preparing for and carrying out emergency response programs in a manner that results in the services being accessible to people with disabilities. (2006)

Access for 9-1-1 and Telephone Emergency Services | PDF
A 10-page publication explaining the requirements for direct, equal access to 9-1-1 for persons who use teletypewriters (TTYs). (1998)

Commonly Asked Questions About the ADA and Law Enforcement
A 12-page publication providing information for law enforcement agencies in a simple question and answer format. (2006)

Communicating with People Who Are Deaf or Hard of Hearing: ADA Guide for Law Enforcement Officers | PDF
This 8-panel pocket guide provides basic information for officers about ADA requirements for communicating effectively with people who are deaf or hard of hearing. (2006)

Model Policy for Law Enforcement on Communicating with People Who Are Deaf or Hard of Hearing | PDF
This 4-page document serves as a model for law enforcement agencies when adopting a policy on effective communication with people who are deaf or hard of hearing. Agencies are encouraged to download and adapt the policy to suit their needs. (2006)

Questions and Answers: The ADA and Hiring Police Officers
A 5-page publication providing information on ADA requirements for interviewing and hiring police officers. (1997)

TITLE III:  MATERIALS SPECIFICALLY FOR BUSINESSES AND NON-PROFITS

Title III Technical Assistance Manual | Supplement 
An 83-page manual that explains in lay terms what businesses and non-profit agencies must do to ensure access to their goods, services, and facilities. Many examples are provided for practical guidance. (1993)

Reaching Out to Customers with Disabilities
This online course explains how the ADA applies to businesses in ten short lessons. Putting these lessons into practice will allow you to comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services. (2005)

ADA Guide for Small Businesses | PDF
This 15-page illustrated guide presents an overview of some basic ADA requirements for small businesses that provide goods and services to the public. It provides guidance on how to make their services accessible and how tax credits and deductions may be used to offset specific costs. (2007)

ADA Business Connection: Expanding Your Market
Short publications that present information on the ADA and customers with disabilities

Maintaining Accessible Features in Retail Establishments | PDF (2009)
Maintaining Accessibility in Museums | PDF (2009)
Accessible Information Exchange: Meeting on a Level Playing Field | PDF
(2009)
Accessibility Benefits Older Adult Customers | PDF
(2006)
Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities | PDF
(2006)
Building a Diverse Customer Base | PDF
(2006)
Tax Incentives for Business | PDF (2005)
Gathering Input from Customers with Disabilities | PDF
(2007)

ADA Business Briefs
Short publications explaining specific ADA issues that are designed to be easily printed and distributed to employees.

Communicating with People Who are Deaf or Hard of Hearing in Hospital Settings | PDF (2003)
Communicating with Guests Who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging | PDF (2003)
Assistance at Gas Stations | PDF
(2002)
Restriping Parking Lots | PDF
(2001)

Americans with Disabilities Act Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision | PDF A 12-page publication explaining what hotels, motels, and other places of transient lodging can do to accommodate guests who are blind or have low vision. (2001)

PUBLICATIONS EXPLAINING ADA ARCHITECTURAL STANDARDS

Common ADA Errors and Omissions in New Construction and Alterations | PDF This 13-page document lists a sampling of common accessibility errors or omissions that have been identified through the Department of Justice's ongoing enforcement efforts. The significance of the errors is discussed and references are provided to the requirements of the ADA Standards for Accessible Design. (1997)

ADA Business Brief:  Restriping Parking Lots | PDF (2001)

ADA Title II Requirements to Provide Curb Ramps when Streets, Roads, or Highways are Altered through Resurfacing | PDF Departments of Justice and Transportation Joint Technical Assistance; Glossary of Terms | PDF (2013)

Accessible Stadiums | PDF
A 4-page publication highlighting features that must be accessible in new stadiums and providing guidance on line of sight for wheelchair seating locations. (1996)

ADA/Section 504 Design Guide:  Accessible Cells in Correction Facilities | PDF  
A 5-page publication providing guidance on preventing discrimination against inmates with mobility disabilities through the design of accessible cells in State and local correctional facilities. (2004)

Americans with Disabilities Act Checklist for New Lodging Facilities | PDF
This 34-page checklist is a self-help survey that owners, franchisors, and managers of lodging facilities can use to identify ADA mistakes at their facilities. (1999)

Common ADA Problems at Newly Constructed Lodging Facilities | PDF
An 11-page document lists a sampling of common accessibility problems at newly constructed lodging facilities that have been identified through the Department of Justice's ongoing enforcement efforts. (1999)

Five Steps To Make New Lodging Facilities Comply With The ADA | PDF
A 3-page document highlighting five steps that owners, operators, and franchisors can take to make sure that new lodging facilities comply with the ADA. (1999)

RESOURCES

ADA Information Services
A 2-page list with the telephone numbers and Internet addresses of Federal agencies and other organizations that provide information and technical assistance to the public about the ADA. (2008)

ADA Designated Investigative Agencies | PDF
A 4-page list of the nine federal agencies that are designated to investigate disability-related discrimination complaints filed against State and local government programs under title I or title II of the ADA or against Federally funded or assisted programs under Section 504 of the Rehabilitation Act. (2008)

VIDEO GALLERY

"Ten Employment Myths" 
Many employers misunderstand the Americans with Disabilities Act and are reluctant to hire people with disabilities because of unfounded myths. This seventeen-minute video responds to concerns expressed by employers, explaining the ADA in common sense terms and dispelling myths about this often overlooked pool of well-qualified employees.

“Ten Small Business Mistakes” 
This thirteen-minute video identifies common mistakes that small businesses make when trying to comply with the ADA and addresses the importance and value of doing business with 50 million people with disabilities. The video features statements by store owners expressing their doubts or misunderstandings about the ADA followed by responses from the Assistant Attorney for Civil Rights and other Department of Justice employees explaining the law in common sense terms.

"My Country"
In this one-hour documentary, the late symphony conductor James DePreist, who contracted polio as a young man, profiles three people with disabilities whose lives have been shaped by the struggle for equal rights. Mr. DePreist was the nephew of African American contralto Marian Anderson, who in 1939 was prevented from singing at Constitution Hall. He draws parallels between racial barriers and the barriers faced by people with disabilities.

"Police Response to People with Disabilities," Eight-Part Series 
Designed for use in roll-call training, this videotape addresses law enforcement situations involving people who have mobility disabilities, mental illnesses, intellectual disabilities, epilepsy or seizure disorders, speech disabilities, deafness or hearing loss, and blindness or low vision.  The eight segments range from 5 ½ to 10 ½ minutes in length.

ADA Signing Ceremony
This video documents the speech given by President George H. W. Bush when he signed the Americans with Disabilities Act (ADA) into law on July 26, 1990. In the video, President Bush speaks to a huge audience of activists, Congressional supporters, people with disabilities, and their families and friends gathered on the south lawn of the White House.

The 22-minute film, provided to the Department by the George Bush Presidential Library, is being re-released on the Internet to increase awareness of the ADA.

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