U.S. Department of Justice
Civil Rights Division
Disability Rights Section

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ADA Mediation Program

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Resolving ADA Complaints Through Mediation: An Overview

About Us

Mediation and the ADA

Why Consider Mediation?

Free

There is no cost to either party to participate in mediation.  It is not necessary for parties to have a lawyer to participate in mediation.

Party-Driven

Mediation allows the parties, not a judge or the mediator, to control the outcomes of their dispute.  Parties work together, and there is room to negotiate the terms of the agreement and the timeline for implementation.  The matter is not closed until the parties verify that all of the terms of the agreement have been implemented.  Either party can withdraw from mediation at any time.

Confidential

Conversations and materials produced during the mediation sessions are confidential.

Quick

Mediation is scheduled promptly as opposed to investigations or court cases which can take months or years.

Preserves Relationships

The cooperative, voluntary approach can preserve relationships between parties and produce win-win results.

Successful

The Program has successfully resolved thousands of ADA disputes resulting in increased access for people with disabilities and has saved businesses and State and local governments time and money.

More Information

For more information about the ADA Mediation Program, visit our website at: http://www.ada.gov/mediate.htm

For more information about the ADA, please visit www.ada.gov or call our toll-free number.

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To receive e-mail notifications when new ADA information is available, visit the ADA Website and click on the link near the bottom of the right-hand column.

ADA Information Line

800-514-0301 (Voice) and 800-514-0383 (TTY)

Call M-W, F 9:30 a.m. – 5:30 p.m.,Th 12:30 p.m. – 5:30 p.m. (Eastern Time) to speak with an ADA Specialist (calls are confidential) or call 24 hours a day to order publications by mail. For people with disabilities, this publication is available in alternate formats.

 

Duplication of this document is encouraged.
September 2016

 

Resolving ADA Complaints Through Mediation: An Overview (PDF)

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