A small hotel has hired a transportation company with a lift-equipped van to transport a hotel guest who uses a wheelchair.Reaching Out to Customers With Disabilities: Lesson 7 Transporting CustomersA man is being lowered from a van with a wheelchair lift

More information

More extensive discussion of transporting customers

Department of Justice's regulatory provisions for incidental transportation services

Department of Transportation's regulatory provisions for incidental transportation services

Summary of Lesson Seven:

Businesses that provide transportation services to support their primary business must provide equivalent service for people with disabilities.

Businesses can provide equivalent service by acquiring and operating accessible vehicles or by contracting with another company to provide accessible transportation services when needed.

The services offered to people with disabilities must be as convenient as the services offered to other people in terms of fares, schedules or response times, hours of operation, pick-up and drop-off locations, and other measures of equivalent service.

Questions

1. Do you provide transportation services as a convenience for your customers?

2. If so, how do you provide service for a customer who uses a wheelchair or scooter?



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Examples

A small hotel has hired a transportation company with a lift-equipped van to transport a hotel guest who uses a wheelchair.

A larger hotel has purchased a lift-equipped bus to transport hotel guests. A man using a scooter is using the lift to exit the bus.

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