Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by San Juan County. San Juan County's Employee Handbook governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Mr. Steward Logan
San Juan County ADA Coordinator
100 S. Oliver
Aztec, NM 87401
Phone: (505) 334-4514

Within 15 calendar days after receipt of the complaint, Nicholas Stroot or his designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 30 calendar days of the meeting, Mr. Stroot or his designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the County and offer options for substantive resolution of the complaint. Upon review by the County Operations Officer, the ADA Coordinator shall submit the County Operations Officer's proposed solution to the complainant.

If the response by the County Operations Officer does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to an independent hearing officer for a hearin gscheduled by the County's Employee Relations Officer. All hearings shall be conducted in accordance with the County Administrative Procedures for Grievance Hearings. The hearing officer's final decision shall be in writing, and, where appropriate, in a format accessible to the complaintant. Any party who is adversely affected by a final order or decision under this grievance procedure is entitled to judicial review thereof pursuant to Rule 1-075 of the Rules of Civil Procedure for the District Courts of the State of New Mexico (NMRA 1996).

All written complaints received by the ADA Coordinator and related documents shall be retained by San Juan County for at least three years. Any timelines established in this procedure may be waived by mutual written consent.


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