Who You Can File a Complaint Against

If you believe that you or someone else was discriminated against based on a disability, you can file an Americans with Disabilities Act (ADA) complaint against:

• a state government or local government, such as a:
  • public hospital
  • public school
  • other state or local government program
• a private business that serves the public, such as a:
  • restaurant
  • doctor’s office
  • shop
  • hotel

Where and How to File Your Complaint

The nature of your complaint determines where you should file it. The table below tells you where and how to file your complaint.

Type of Complaint	Agency to File With	How to File
Employment (e.g., issues at work or in applying for a job)	Equal Employment Opportunity Commission (EEOC)	Follow instructions on the EEOC site
Air travel (involving a specific airline)	Department of Transportation (DOT)	Follow instructions on the DOT site
Housing (e.g., denied housing or denied an accessible living space based on disability)	Department of Housing and Urban Development (HUD)	Follow the instructions on the HUD site
Complaints involving anything else	Department of Justice, Civil Rights Division	See below

Filing an ADA Complaint with the Department of Justice, Civil Rights Division

There are two options for filing an ADA complaint:

After You File a Complaint

We might refer your complaint to:

• The ADA Mediation Program
• A federal agency that handles the types of issues your complaint raises

We could also:

• Contact you for more information
• Investigate your complaint, which could lead to a settlement or a lawsuit

Unfortunately, we cannot investigate every complaint. We will let you know if we are unable to mediate, refer, or investigate your complaint.

When You Will Hear From Us

We receive many ADA complaints from people around the United States. So, our review can take up to three months.

If you have not heard from us after three months, you can call the ADA Information Line to check your complaint’s status. You can reach the ADA Information Line at 800-514-0301 (voice) or 1-833-610-1264 (TTY).

Even if we do not take any formal action, your complaint provides us with valuable information, helping us find issues affecting multiple people or communities, and helping us understand emerging trends and topics.

ADA Mediation Program

The ADA Mediation Program is an important part of ADA compliance and does not involve the courts. Mediation typically involves one or more meetings between you, the organization you complained about, and an impartial mediator, and it is designed to help you reach a mutual agreement. It can be a fair and quick way to resolve ADA complaints. It is confidential and voluntary.

If we think that your complaint might be a good fit for mediation, we will contact you and the organization you complained about. We will ask if you are both willing to participate in mediation.

If we investigate your complaint:

An investigator or attorney will contact you to get more information.

The Department will not give your name or other personal information to anyone unless it is necessary for enforcement activities or is required by law.